What are you looking for?

General Information

• What is Barry’s Cactus Club? What's included?
• Barry's Rewards
• Will my subscription auto-renew?
• Where is Barry's Cactus Club based?
• Is Barry’s Cactus Club the only thing you offer?
• How can I make a complaint? The Ohh Deer Complaints Procedure

Payment Information & Gifting

• When will I be billed?  
• Will my subscription auto-renew?
• Can I gift Barry's Cactus Club?
• Why was my card declined?

Delivery & Returns Information

• When will I receive my box?
• How long does delivery take?
• Can I cancel my subscription box after it has been shipped?
• Can I change when I receive a delivery?
• I’ve missed the deadline for this month’s box, can I still order it?
• Something is damaged in my box, what do I do?
• There’s something missing from my box, what do I do?
• What do I do if my box didn't arrive?
• View all articles in “Delivery & Returns Information”

Managing Your Subscription

• When will I be billed?
• My renewal payment has failed, what next?
• Can I have more than one subscription on my account?
• How do I prevent my subscription from auto-renewing?
• How do I change my account details?
• Can I change my subscription plan?

User Guides

• How to change your delivery address
• How to skip a Barry's Cactus Club box
• How to reactivate your Barry's Cactus Club Subscription
• How to update your billing details
• How to cancel your Barry's Cactus Club subscription

General Plant Care

• How long can the plant stay in the box unopened?
• Should I take him out of his brown plastic pot and re-pot him in the pretty ceramic one?
• Where should I home my plants, how much light do they need?
• When should I water? What happens if I overwater?
• Can I use tap water to water my plants?
• How often should you feed your plants with cactus food?
• How do I repot my plant?
• Will my plant flower?